Text Message Health Surveys

Truth on Call

The Challenge:
Design a text message-based service that would give health agencies, news organizations, and medical firms access to the knowledge and opinions of doctors, while offering doctors a simple way to share expertise and earn money for themselves or charity.

The Steps:

  • Interview project stakeholders to determine business needs
  • Conduct a study of comparable text message-based survey services
  • Develop personas for physicians, healthcare industry surveyors, and administrators working for Truth on Call
  • Design an information architecture that accommodates new users (physicians and industry personell), survey respondents, survey creators, and Truth on Call staff.
  • Create an interaction design specification that makes creating an account or a survey fast and simple

The Results:

Information Architecture, Interaction Design, Product Design